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Physiotherapy Insurance FAQ

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Here are some common questions about physiotherapy insurance and insurance claims:

1) Which insurance plans provide coverage for physiotherapy insurance?

The specific coverage depends on the policy details. It is advisable for policyholders to check with their insurance companies.​

2) Do I need a doctor's referral letter to claim physio insurance?

A patient who receives Physiotherapy has first to obtain a referral from a doctor. Before making a claim, the insured should ensure they have the necessary documentation as per the policy requirements. If you need assistance in obtaining a referral letter, we can recommend doctors based on your needs. Feel free to contact us.

3) Does Jeff Law Physiotherapy provide receipts for physical therapy insurance claims?

Jeff Law is a registered physiotherapist in Hong Kong, so our clinic can provide official receipts issued by a physiotherapist. If your physio insurance company requires a medical report, you can also inquire with us.

4) I have physio insurance, but I'm not sure if it covers physiotherapy insurance expenses. What should I do?

The best approach is to review your policy to understand whether it includes coverage for physiotherapy insurance expenses. If you have any questions about the policy terms, you can consult your insurance provider.

5) Do I need to pay for physiotherapy insurance upfront and then claim from the insurance company?

Generally, physiotherapy insurance expenses need to be paid by the patient upfront, and then a claim can be made to the insurance company. The insured should keep all relevant receipts and documentation provided by us to facilitate a smooth physio insurance claims process.

6) Are follow-up consultation fees for physical therapy insurance covered by insurance?

Whether follow-up consultation fees are covered depends on your policy terms. Many insurance plans cover follow-up consultation fees for physical therapy insurance, but there may be limits on the number of claims and the amount. You can consult your insurance agent for more details.

7) What is the typical insurance claim procedure for physiotherapy insurance?

The insurance claim procedure for physiotherapy insurance varies depending on the policies of individual insurance companies, but generally includes the following steps:

  1. Obtain a doctor's referral letter

  2. Receive physiotherapy insurance treatment and pay the fees

  3. Obtain receipts and relevant documentation from the physiotherapist

  4. Fill out the physio insurance claim form provided by the insurance company (If any)

  5. Submit the physio insurance claim form and all related documents to the insurance company

  6. Wait for the physio insurance company to review and get the result For specific claim procedures related to your physio insurance policy, consult your physio insurance broker.

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If you have any questions about your physiotherapy insurance, feel free to contact our registered physiotherapists.

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